Propertyware Knowledge Base

A fee is charged to the merchant, meaning you, for any returned tenant ePayments. This fee is deducted from the bank account you will be setting up for ePayment transactions, along with the monthly fees.

Note: this fee is not automatically posted into the Propertyware Tenant Ledger, because charges for ePayments are between you and our third party provider. If you want to pass on any of these costs to your tenants, you will have to create charges on the subsequent tenant ledgers manually. Likewise, when a payment shows as “Returned” rather than “Settled”, you will be able to record an NSF (non sufficient funds) charge in whatever amount you wish to charge.