Propertyware Knowledge Base

Only your Propertyware Administrator may deactivate or delete User Accounts for users within your organization. Propertyware is designed to keep track of all users, whether active or inactive, and the history of their activity within the application, which remains viewable by all users within your organization. Therefore, the account for a user who has ever logged into Propertyware should not be deleted, but may be "deactivated." Once a User Account is deactivated, the user associated with that account will be prohibited from logging into the application and accessing any of its modules. Note that the user's Status will appear "inactive" from the User Accounts Page. If you have a User Account that was created in error, or that has never been used, the account may be deleted.

To Deactivate a User Account:

1. Click Setup from the top right corner of any page of the application.
2. Click Manage Users from the Administration Setup menu located on the left sidebar of the page.
3. Click the User Accounts button from the sub-navigation bar located immediately below the application's various tabs.
4. The page will then refresh to display the User Accounts Page of the application.
5. Click the Edit link in the Action column for the user you wish to deactivate.
6. From the edit screen, toggle the drop down menu next to the Status field to "Inactive."
7. Click the Save button.

To Delete a User Account:

Note: Deleting the account for a user who has logged into Propertyware is not recommended!

1. Follow steps 1-4 under "To Deactivate a User Accounts" above.
2. Click the Del link in the Action column for the user you wish to delete.
3. You will be prompted to confirm deletion.