ePayments FAQs
Q: Does Propertyware have ePayments for tenants? How does it work? How do I enable ePayments in my Account? A: Propertyware does have ePayment functionality for Tenants to pay their monthly fees. To turn this feature on, go to Setup > Administration Settings > ePayment Settings and subm ...
- An ePayment made by a tenant was returned for insufficient funds. Who is charged for the returned payment?
A fee is charged to the merchant, meaning you, for any returned tenant ePayments. This fee is deducted from the bank account you will be setting up for ePayment transactions, along with the monthly fees. Note: this fee is not automatically posted into the Propertyware Tenant Ledger, because ch ...
- Cancelling ePayments
A Tenant or Property Manager can delete pending ePayments which will consequently be voided on the gateway. All other status must be reversed with an NSF (Non-Sufficient Fund). No fee will be charged for a deleted pending ePayment.
- How do I Collect an Application Fee from a Prospect via ePayments?
Propertyware's Portals Module allows you to collect application fees from prospects and deposit those fees directly into an associated Income Account. In order to collect an application fee from the applicant, you must first have ePayments enabled within your account. You must also have ePaymen ...
- Why can't I edit or delete an ePayment that was applied to the wrong charge?
Q: A tenant made an ePayment from the Tenant Portal, but it was applied to the “wrong” charge. Why can’t I edit or delete the ePayment that was applied to the charge? A: When a tenant makes an ePayment from the Tenant Portal in Propertyware, that ePayment is automatically appl ...
- ePayment declined - "Err:VC: R08 - Payment Stopped"
If you receive an error message like the following: "The ePayment transaction was declined. Check the billing information and try again. Err:VC: R08 - Payment Stopped," that means the tenant put a stop payment on the ePayment itself. It is the same as if the tenant out a stop payment on a check ...
- ePayments Guide and Videos
ePayments- Getting Started Guide Here is a PDF of the Propertyware ePayments User Guide to help get you started with ePayments. You can also view an ePayments webinar and videos by accessing the Propertyware training library here. For help installing the ePayments Hardware Driver ...
- Convenience Fee Compliance with Credit Card Company Rules
Important Information on the Use of Convenience Fees There are some specific Credit Card Company rules related to convenience fees that you need to be aware of. Convenience fees charged on credit card transactions must be “applicable to all forms of payment accepted in the alternative p ...
- ePayment Reconciliation Report
The ePayment Reconciliation report has been updated to make reconciling Jack Henry and Check Scanning transactions even easier. To view the report: 1. Press the New Report button from the Reports tab. 2. Select the Finance Reports category. 3. Select ePayments Reconciliation. The ePayment Rec ...
- ePayment Reconciliation
Description Propertware is now collecting additional details that will make reconciliation easier. The following transaction details are available: Check scanning transactions will now appear on the ePayment Batch report. Credit Card settlement dates will be accurate in Propertyware, settling ...
- FTNI ePayment Processing
Propertyware offers payment processing through FTNI. This value added services allows you to receive electronic payments from tenants and post owner draws electronically. Here is a breakdown of funding times for each payment type: Tenant Payments The cutoff time for payments to be posted to t ...
- Jack Henry Conversion Error Reports
· When you convert from one of Propertyware’s prior ePayment solutions to our new ePayment platform (Jack Henry), Jack Henry will validate all of your tenant/owner ePayment information. If errors are found in that data, you will receive a report detailing out those errors. ...
- Paying Owner Draws Electronically via eChecks / ACH
This feature requires that you sign up for the Propertyware ePayments module. If you are interested in more information, please contact sales@propertyware.com. Once you enable ePayments within your Propertyware account, you can pay your owner’s electronically as opposed to issuing paper c ...
- Enabling ePayment Information for Existing Tenants
(Available to Premium Module Subscribers only) Once ePayments have been enabled in your account, you can add ePayment information to a Tenant Contact either from the Lease or from the Tenant Contact. Enabling ePayment information for a Tenant from the Lease Click the Leases Tab. Locate the Le ...
- ePayment Batch Feature
The ePayment batch feature simplifies the manner in which electronic payment transactions appear in the bank reconciliations section of Banking. This feature displays all settled electronic payment transactions as a sum total, with the option to expand the batch and review all individual it ...
- ePayment Error Codes
ePayment transactions sometimes may not be completed, and when this happens, an error code is typically generated. The following list of error codes with descriptions can help you resolve the error and complete the ePayment transaction. 125 Insufficient funds R01 126 Account closed R02 127 No ...
- When an ePayment is made, how long does it take for the funds to appear in our account?
Funds transfers can take up to 72 hours. Just like with checks you physically deposit into your bank, it may take about 48 hours for the funds to become available, in addition to 24 hours for the processor (in this case, Vericheck), to clear the transaction. This time frame may be extended slig ...
- Tenant error when submitting an ePayment - "C.V.V. Failure"
If your tenant receives a "CVV Failure" message when trying to make a payment from the Tenant Portal, it means that they have entered an invalid "Card Verification Value" which is the three digit code on the back of the credit card. If your tenant has received this error you should recommend th ...
- Is the customer notified via email when an automated monthly payment is charged or settled?
If a Tenant has recurring monthly payments configured through the web portal, no email notification is provided. However, the Property Management will alert the customer when a payment has been processed or failed to do so.
- If the account number entered for an eCheck payment is invalid, will the tenant be notified?
If a Tenant makes an eCheck payment through the web portal but the account number entered is invalid, an error message will appear stating that the format of the account number is wrong. Otherwise, it will be accepted, but not processed. The payment will be treated by VeriCheck as a "returned c ...
